Below was included in my survey that Apple requested after my purchase of an extra USB dock for my iPhone and a car-charger/radio transmitter.

I understand the rush for people to purchase a 3G iPhone as I was one of the many Tulsans that lined up on Friday morning, but my experience last night was not up to the level of service that I have come to expect with Apple.  I was not asked if I needed help during the 30+ minutes I was in the store looking at Apple products and accessories.  I could not find a “floater” to ring up the the $130 worth of iPhone add-ons that I had in my hand and waited for 10 minutes in a line in the back of the store to purchase items from the register.    While waiting several of us in line joked that since we were not buying a 3G iPhone Apple didn’t care about us, many sadly agreed.

Finally when they realized the line was getting longer a floater finally came out and quickly completed my transactions with what seemed like the least amount of words a human could say to another to complete the transaction.  She seemed more interested in the wall than making sure my sale was going well.  I was never asked if I wanted a receipt (which in the past is always emailed to me) and since it was an automatic email on my iPhone figured the system would take care of it and didn’t want to take up the sales associates precious time.  Sadly, I was never emailed the receipt and now must go into the store again to get them to send it to me for my business records, which perhaps is a marketing ploy for Apple.

I hope next time I go to the store Apple employees pay as much attention to my sale as they do to those purchasing a 3G iPhone.

Brad

Tags: apple, mall, service

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